Hebtai20 Privacy Policy — Malaysian User Data Protection
This policy explains how hebtai20 collects, uses, and protects your personal information. Please read it carefully to understand your rights as a user.
Information We Collect from Users
Hebtai20 only collects information necessary to provide platform services safely and effectively to users in Malaysia. The following are the categories of information collected:
During registration, we collect your full name, email address, mobile number, and date of birth. This information is used to verify your identity and confirm that you meet the minimum age requirement to use the hebtai20 platform.
To process deposits and withdrawals in Malaysian Ringgit (RM), we store the account holder's name and associated bank account number. Credit or debit card details are not stored directly by hebtai20 — all transactions are processed through secure payment gateways.
We collect technical information such as device type, operating system, phone model, browser type, and IP address. This data is used to optimise how the platform displays across different devices, particularly Android smartphones, which are most commonly used by Malaysian users.
We record in-platform activity, including games played, bet amounts, session duration, pages visited, and actions taken within an account. This data helps us understand how users engage with the platform and continuously improve the overall user experience.
How This Information Is Used
Hebtai20 uses the information collected solely for the following purposes:
- Account management — to verify user identity, process registrations, and maintain accurate account records.
- Transaction processing — to securely and accurately process deposits, withdrawals, and all financial transactions in MYR.
- Service improvement — to analyse usage patterns and improve platform performance, including page load speeds and mobile app stability.
- Account security — to detect and prevent fraudulent activity, unauthorised access, and account compromise attempts.
- Service communications — to send users important notifications relating to their account, transactions, policy updates, or security information.
- Legal compliance — to meet legal and regulatory obligations applicable in Malaysia where required.
Hebtai20 does not use user data for third-party advertising purposes or sell user profiles to any party.
Cookie Usage & Session Tracking
The hebtai20 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our platform.
We use two main categories of cookies:
- Essential cookies — required for core platform functions such as maintaining login sessions, saving language preferences, and ensuring session security. These cookies cannot be disabled without affecting platform functionality.
- Analytics cookies — used to collect aggregated usage data that helps us understand how users interact with the platform. This data is processed anonymously and is not linked to any individual's identity.
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect your ability to log in or use certain platform features properly.
Data Storage, Security & Information Sharing
Data Storage & Retention
All user data is stored on servers protected by multi-layered security measures. hebtai20 retains personal data for as long as an account remains active, or as long as necessary to fulfil applicable legal and regulatory obligations.
Upon account closure, personal data will be deleted within a reasonable timeframe, unless there is a legal requirement to retain certain records for a longer period.
Third-Party Sharing
Hebtai20 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, we may share limited information with:
- Payment service providers that process MYR transactions on our behalf, subject to strict confidentiality agreements.
- Regulatory authorities or law enforcement agencies when required under Malaysian law.
- Technical service providers such as cloud hosting operators, working under strict data protection contracts.
All third parties involved in processing hebtai20 user data are required to adhere to data security standards equivalent to or higher than those we apply ourselves.
Your Rights as a User of This Platform
As a hebtai20 user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. This request can be submitted to our support team and will be processed within a reasonable timeframe.
If you believe that personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Updates can be made through your account settings or by contacting our support team.
You may request deletion of your personal data upon account closure, subject to any legal obligations requiring us to retain certain records. Deletion requests will be processed once all accounts have been settled.
Privacy Policy Updates & How to Contact Us
Hebtai20 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices or legal requirements. Users will be notified of any material changes via in-platform notifications or their registered email address.
If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact the hebtai20 support team via:
Email: [email protected]
We aim to respond to all privacy-related enquiries within 7 business days. For immediate assistance, check our FAQ page or use the live chat function within the platform.